Privacy Policy

Information We Collect

When you shop with PureSkinHQ, we collect the following information:

• Order information — your name, delivery address, phone number and email when you place an order
• Payment information — processed securely by Paystack. We never store your card details on our servers
• Communication data — messages you send us via WhatsApp or email
• Usage data — pages you visit and products you view via Google Analytics

How We Use Your Information

• Process and deliver your orders
• Send order confirmations and delivery updates via WhatsApp or email
• Respond to customer service requests
• Improve our website and product selection
• Send promotional offers (only if you opt in)
• Comply with legal obligations

Information Sharing

We do not sell, rent or trade your personal information. We may share your data with:

• Delivery partners — only your name, address and phone number to deliver your order
• Paystack — our payment processor, governed by their own privacy policy
• Legal authorities — if required by Nigerian law or a valid court order

Data Security

• SSL/HTTPS encryption on all pages
• Secure database storage via Neon PostgreSQL
• Payment processing via Paystack's PCI-compliant systems
• Limited staff access to customer data

Cookies

Our website uses essential cookies to keep your shopping cart working and remember your preferences. We also use Google Analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings.

Sign in with Google

You can create an account or sign in using your Google account. When you do, we receive only your name, email address and profile picture from Google. We use this solely to create and secure your PureSkinHQ account, show your order history and contact you about your orders. We do not access your Gmail, contacts, calendar, Drive or any other Google data, and we never sell or share your Google user data with third parties. PureSkinHQ's use of information received from Google follows the Google API Services User Data Policy, including its Limited Use requirements. You can remove PureSkinHQ's access at any time at myaccount.google.com/permissions, and you can ask us to delete your account and data by emailing us.

Your Rights

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise any of these rights, contact us via WhatsApp at +234 911 497 5790.

Children's Privacy

PureSkinHQ is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website after changes constitutes acceptance of the updated policy.